Frequently Asked Questions

No, we realize folder names can be sensitive due to the nature of the deals, hence EZFolders does not retain your folder information. EZFolders only keep the number of folders you have created.

Yes, you can cancel or downgrade your premium plan, and you will get the premium service until the end of the billing cycle, after which your plan will not renew.

EZFolders is an AI-powered tool that streamlines the creation of complex folder and subfolder structures in virtual data rooms (VDRs) and cloud storage platforms. Users can effortlessly organize hundreds of folders in seconds using natural language commands or Excel uploads, removing the need for tedious manual setup.

The Starter plan is there to help you get started, you will get free 200 folders per month, across all VDRs. For example you can have 50 on Dropbox and 150 on Google Drive.

Please go to "my account" in the EZFolder web application

Great question, this is currently possible via CSV upload, not via chat. We are working to enable work on existing parent folders for chat as well.

For social login, you cannot change your email/password. You can edit email/password for email/password login only after a verification process

To avoid system errors, we limit each request to 50 folders at a time, up to your monthly limit. If your data room is bigger, please utilize CSV upload to enable additional subfolders to an existing data room.

Yes, you can fully utilize EZFolders on your mobile, we are a web app, which is responsive for mobile.